Frequently Asked Questions
You can adjust the order volume at any time. Date or time changes are only possible up to 7 days before the move. Later changes may result in additional costs.
For changes within 7 days to 48 hours before the start of the service, you will be charged CHF 100.00.
For changes less than 48 hours before the start of the service, 50% of the booked amount will be charged.
All date changes that do not fall within the above deadlines can be made free of charge.
MoveAgain selects the right partner for you from our partner network. We check all our partners through various checks and select a local company for your order.
We coordinate the date for the handover together with you during and after the booking. The handover with partner company and administration should take place at the latest 2 days after the cleaning.
Our partner companies start in the morning between 07:00 am and 09:00 am or in the afternoon between 12:00 am and 2:00 pm.
The packing of the boxes can be booked as an additional service during the booking process.
The disassembly and assembly of the furniture can be booked as an additional service.
This can vary greatly. As an orientation aid, we can specify approx. 25-30 boxes for a single household. We recommend about 20 boxes for each additional person.
You will receive the emergency number one day before moving or cleaning.
MoveAgain selects the right partner for you from our partner network.
The number of employees on site is estimated by the moving and cleaning company.
If possible, we will look for a regional partner for you.
You will receive the contact details one day before the move or cleaning.
About your move/cleaning
- Vehicle and petrol
- Competent moving team
- Protective material + fastening straps
- Transport + liability insurance
- Moving of listed furniture
- Personal MoveAgain Consulting
- Journey costs
- Cleaning assistants
- All Cleaning materials
- Liability insurance
- Handover guarantee
- Presence of the cleaning company during handover
- Personal MoveAgain Consulting
- Cleaning of windows and window frames
- Cleaning of shutters and blinds
- Bathroom cleaning incl. descaling, shower, bathtub, toilet, washbasin and mirror cabinet
- Cleaning of floors, doors and door frames incl. removal of cobwebs from the walls
- Cleaning of the kitchen incl. oven, stove, dishwasher, extractor fan, cabinets, refrigerator
- Electrical work (Lamps, Internet)
- Parking Reservation
- Cleaning of stains on the walls
- Chimney cleaning
- Remove adhesive from walls, doors, carpets, laminate or parquet
- Change filter Bathroom/Kitchen
- Mold removal
- Filling holes in the wall
- Disassembly and assembly of furniture
- Packing/unpacking cartons
- Furniture disposal
- Furniture lift
- Carpet cleaning
- High pressure cleaning of balcony/terrace
- Winter garden cleaning
- Washing machine/Dryer cleaning
Our partner companies usually start in the morning between 07:00 am and 09:00 am or in the afternoon between 12:00 am and 14:00 pm.
For questions or problems during the move/ final cleaning, please contact MoveAgain.
Please call the provided emergency number.
Additional expenses may be charged.
After moving or cleaning you will receive the invoice with all payment details by e-mail.
It depends on the payment method you have chosen.
Please always report damages in writing to MoveAgain.
You can choose between the following payment methods:
- Payment by invoice (via Billpay GmbH)
- Payment by credit card
- Payment in advance
You will receive the invoice by email after moving or cleaning.
This can have many different reasons. For detailed information, please contact Billpay at the following link:
You are not obliged to offer tips to moving and cleaning helpers. You pay the fixed price agreed with MoveAgain.
Cancellations must be made in writing via https://www.moveagain.ch/kontakt.
Cancellations within 20 days to 7 days prior to order execution are subject to a cancellation fee of 50%.
For cancellations within 7 days to 48 hours prior to order execution, a cancellation fee of 80% will be charged.
For cancellations within 48 hours prior to order execution, a cancellation fee of 100% will be charged.
Insurance / Claims
All your moving goods are insured by our moving partners.
Your moving goods are insured up to CHF 250,000.